At paj365, we treat the privacy of our players with the same seriousness we bring to game fairness and financial security. This Privacy Policy explains in clear, plain terms exactly what personal data paj365 collects from Pakistani players, how that data is processed and stored, who we may share it with, and what rights you hold over your own information at any point.
Our Privacy Commitments
Before reading the full legal detail below, here is what every paj365 player should know about how we approach your privacy — in straightforward language.
All personal data transmitted between your device and paj365 servers is protected by TLS encryption. Sensitive data including financial information and identity documents is stored using industry-standard encryption protocols. Your data is never transmitted in plain text.
paj365 does not sell, rent, or commercially trade your personal data with any third party for marketing purposes. Your information is shared only with service providers strictly necessary to operate the paj365 Platform, and only under binding confidentiality obligations.
paj365 account holders have the right to access, correct, export, or request deletion of their personal data at any time. Submit a data request to our support team and we will respond within the legally required timeframe applicable in your jurisdiction.
paj365 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our regulatory obligations. When retention periods expire, data is securely deleted or anonymised.
paj365 processes personal data in compliance with international data protection standards and the regulatory requirements of our operating jurisdiction. Our privacy practices are reviewed regularly to ensure continued alignment with evolving legal obligations.
paj365 will only send you promotional communications where you have provided explicit consent to receive them. You may withdraw marketing consent at any time by updating your account notification preferences or by contacting the paj365 support team directly.
This Privacy Policy ("Policy") describes how paj365 ("paj365", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "Account Holder") who access or use the paj365 online casino and sports betting Platform, including the website, live casino services, sportsbook, slot games, VIP loyalty programme, and all associated features and communications.
This Policy applies to all personal data paj365 processes in connection with your registration, use, and closure of a paj365 account, as well as any pre-registration interactions such as browsing the Platform or submitting a support enquiry before account creation.
By accessing the paj365 Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with the paj365 Terms & Conditions and Responsible Gaming Policy.
If you do not agree with any aspect of this Privacy Policy, you should not register an account or continue using the paj365 Platform.
For the purposes of applicable data protection law, paj365 is the data controller responsible for the personal data collected through the Platform. As data controller, paj365 determines the purposes and means by which personal data is processed.
paj365 has designated a privacy contact point responsible for overseeing data protection compliance and handling data subject requests. All privacy-related enquiries, requests, and complaints should be directed to:
Privacy Contact: paj365 Privacy Team — [email protected] (subject line: "Privacy Request")
paj365 will respond to all privacy-related correspondence within 30 days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeframe within the initial 30-day period.
paj365 collects the following categories of personal data in the course of providing our services to Pakistani players:
3.1 Registration & Identity Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Gaming & Betting Activity Data
3.5 Technical & Device Data
3.6 Communications Data
paj365 collects personal data through the following methods:
paj365 processes your personal data on the following legal bases, depending on the specific processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (user agreement) |
| Processing deposits and withdrawals | Performance of contract |
| KYC identity and age verification | Legal obligation (regulatory compliance) |
| Anti-money laundering screening | Legal obligation |
| Fraud detection and prevention | Legitimate interest (platform integrity) |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Marketing and promotional communications | Consent (freely given and withdrawable) |
| Platform analytics and improvement | Legitimate interest |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
paj365 uses the personal data we collect for the following purposes:
paj365 does not sell, rent, or commercially license your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
All third parties with whom paj365 shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection standards. paj365 does not permit third parties to use your personal data for their own marketing or commercial purposes.
paj365 operates as an international online gaming platform. In the course of providing our services, your personal data may be processed by paj365 or its service providers in countries outside of Pakistan. This may include countries where data protection laws differ from those applicable in your country of residence.
Where personal data is transferred internationally, paj365 ensures that appropriate safeguards are in place to protect your data. These safeguards include:
By using the paj365 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards described above.
paj365 retains your personal data for the periods described below, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory / Legal obligation |
| KYC identity documents | Duration of account + 5 years after closure | AML / Regulatory requirement |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping law |
| Gaming and betting history | Duration of account + 3 years after closure | Regulatory audit requirement |
| Responsible gaming records | Duration of account + 5 years after closure | Regulatory obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest / Disputes |
| Marketing consent records | Until consent withdrawn + 1 year | Consent accountability |
| Technical / server logs | 12 months | Security / Fraud prevention |
Where paj365 is subject to a legal hold or regulatory investigation requiring extended retention, data will be kept for the duration of that hold, after which standard retention periods will apply.
paj365 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit the Platform, which allows us to recognise your device on subsequent visits and personalise your experience.
paj365 uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some Platform features but will not prevent you from accessing core gaming services. Strictly necessary cookies cannot be disabled through browser settings without disrupting Platform functionality.
paj365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Important: While paj365 takes all reasonable precautions to protect your data, no internet transmission is 100% secure. You play an important role in your own data security — keep your paj365 password confidential and enable two-step verification on your account. Report any suspected unauthorised access to paj365 support immediately.
As a paj365 account holder, you hold the following rights over your personal data. To exercise any of these rights, contact the paj365 Privacy Team at the address in Section 16. We will respond within 30 days.
Request a copy of all personal data paj365 holds about you, along with information about how that data is processed and stored. We will provide this in a clear, structured format.
Request correction of any personal data we hold about you that is inaccurate or incomplete. Basic account details can also be updated directly through your paj365 account settings panel.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations — financial and KYC records must be retained for regulatory compliance regardless of erasure requests.
Request that paj365 restricts processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing pending verification of our legitimate grounds.
Request a copy of the personal data you have provided to paj365 in a structured, commonly used, machine-readable format, suitable for transfer to another service provider where technically feasible.
Object to paj365 processing your personal data on the basis of legitimate interest, including for direct marketing purposes. Where you object to marketing, processing for that purpose will cease immediately. Objections to other legitimate interest processing will be considered against our documented legal basis.
Where paj365 processes your data on the basis of consent (primarily for marketing communications), you may withdraw that consent at any time through your account notification settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, submit a request to the paj365 Privacy Team including your registered account username and a clear description of the right you wish to exercise. We may require identity verification before processing your request to protect against unauthorised access to your personal data.
The paj365 Platform is strictly not intended for and does not knowingly collect personal data from individuals under the age of 21. This is a firm policy applied without exception across all paj365 services and markets, including Pakistan.
paj365 employs age verification procedures during registration and at the KYC stage to identify and prevent access by underage individuals. If paj365 becomes aware that personal data has been collected from a person under the age of 21 — whether through our own verification processes or through notification by a parent or guardian — we will immediately suspend the account, delete the data in accordance with our legal retention obligations, and where appropriate refer the matter to relevant authorities.
If you believe a person under the age of 21 has created a paj365 account, please contact our support team immediately at [email protected] with as much detail as possible. We treat such reports with the highest urgency.
The paj365 Platform may contain references to third-party game software providers and payment services. These third-party services operate under their own privacy policies, and paj365 is not responsible for the privacy practices of any third-party service that you access in connection with your use of the Platform.
paj365 recommends that you review the privacy policies of any third-party services you interact with, including your chosen payment method providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) and any game software providers whose titles you play on the Platform. paj365's responsibility extends only to the data we control directly as described in this Policy.
paj365 reserves the right to update, amend, or replace this Privacy Policy at any time. We will notify active account holders of material changes to this Policy through email to your registered address, in-Platform notification, or a prominent notice on the paj365 Privacy Policy page, depending on the nature and significance of the change.
The revised Privacy Policy will be published on the paj365 Platform with an updated effective date. Continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how paj365 protects your personal data. The most current version of this Policy is always available at paj365.net/privacy-policy.
If any update to this Policy requires your renewed consent for a processing activity that previously relied on consent, paj365 will request that consent separately before continuing the relevant processing.
For any questions, concerns, or requests related to this Privacy Policy or paj365's handling of your personal data, please contact the paj365 Privacy Team using the details below:
If you are not satisfied with paj365's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory body overseeing paj365's operating licence. Details of the applicable supervisory authority will be provided by the paj365 Privacy Team upon request.
paj365 takes all privacy complaints seriously and is committed to resolving them fairly, thoroughly, and within the applicable legal timeframes. We welcome feedback from players on how we can continuously improve our privacy practices.
Exercise Your Rights
paj365 makes it straightforward to exercise your privacy rights. Most account-level data preferences can be managed directly from within your paj365 account settings. For more complex requests, our Privacy Team is ready to assist.
Update your contact details, change your password, enable two-step verification, and manage marketing communication preferences directly from your paj365 account settings after logging in.
Set deposit limits, session time caps, and self-exclusion directly from your account's responsible gaming section. These changes take effect immediately and are part of your data rights as a paj365 player.
Contact a paj365 agent via live chat 24/7 for data access requests, data correction notices, or privacy complaints. Please identify the nature of your request at the start of the conversation to ensure prompt routing.
For formal data subject access requests, erasure requests, or portability requests, email the paj365 Privacy Team at [email protected] with the subject "Privacy Request" and your account username.
Your personal data is protected by encryption, processed with transparency, and never sold. Join over one million Pakistani players who trust paj365 with their gaming experience.